At Flowers Gerrards Cross, we promise exceptional service and the highest standards of quality for every floral arrangement we deliver. As a trusted local florist, we are dedicated to ensuring every customer in Gerrards Cross and the surrounding area receives beautiful, fresh flowers every time. If for any reason you are not completely satisfied, please read on for our Returns, Refunds, and Complaints procedures, designed with your peace of mind at the forefront.
Your satisfaction is our priority, which is why every bouquet and arrangement comes with a fresh flowers guarantee for all Gerrards Cross deliveries. Our flowers are carefully sourced and expertly arranged, ensuring maximum freshness on arrival. We recommend placing your blooms in fresh water and following the included care guide to help them last as long as possible.
We take every precaution to ensure your flowers arrive in perfect condition. If your order arrives damaged, wilted, or does not meet your expectations in freshness, please notify us as soon as possible—ideally on the day of delivery. To help us resolve the issue swiftly, we may request a photograph of the damaged or unsatisfactory flowers. Our team will then arrange for a replacement bouquet or a full refund, based on your preference and the circumstances.
Flowers are a delicate product, and their longevity is influenced by factors such as flower variety, environment, and care provided. We guarantee the freshness of our flowers for five days from the date of delivery to addresses in Gerrards Cross. If your flowers deteriorate within this freshness window despite proper care, please contact us promptly. We are committed to ensuring your full satisfaction with every purchase.
Should there ever be an issue with your order, we offer flexible remedies to ensure your confidence in our services. Depending on the circumstances, you may request:
Our priority is to make sure you enjoy beautiful, fresh flowers and a seamless experience with Flowers Gerrards Cross.
We value all feedback, whether it’s suggestions for improvement or letting us know something didn’t meet your expectations. If you have a complaint about your flowers, your order, or our service, please contact us within five days of delivery. When contacting us, please provide your order details and a thorough description of your concern. Our professional and friendly team will acknowledge your complaint promptly and work with you towards a swift resolution.
Flowers Gerrards Cross is proud to serve local households, businesses, and communities with premium floral designs and a personal touch. We strive to be your first choice for flowers in Gerrards Cross and are wholly committed to your satisfaction from order to delivery and beyond.
Thank you for choosing your trusted local florist — where fresh flowers and customer happiness always come first.
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