Welcome to the terms and conditions of Flowers Gerrards Cross for our online flower delivery service. Please read these terms carefully as they govern the use of our website and the purchasing of flowers and related products through our e-commerce platform. These terms apply to all purchases made by consumers in Gerrards Cross and neighbouring areas, whether you are a first-time customer or a returning client. By placing an order, you agree to be bound by these terms and conditions.
Flowers Gerrards Cross provides online ordering and delivery of fresh flowers and related floral products to customers located in Gerrards Cross and surrounding localities. Our flower delivery service is designed to ensure convenience and satisfaction for all our customers in the local area.
To place an order for flower delivery with Flowers Gerrards Cross, customers can browse and select products displayed on our website. Each product listing includes a description and, where applicable, options for customisation such as size, colour, or add-ons.
To complete an order, customers must:
Upon successful submission of your order, you will receive an order confirmation via our website or to the contact details you provided. This confirmation is an acknowledgment that we have received your order, but it does not constitute our acceptance of your purchase. Acceptance occurs when we commence preparation for your flower order and arrange delivery as requested.
All products are subject to availability. In rare instances, certain flowers or products may be substituted due to seasonal availability or supply limitations. In such cases, Flowers Gerrards Cross reserves the right to substitute any product to ensure timely delivery, with the assurance that any replacement will be of equal or greater value and quality. The primary colour theme or style requested will be maintained wherever possible.
All prices on our website are quoted in pounds sterling (£) and include VAT where applicable. Prices are subject to change without prior notice, but changes will not affect orders that have already been accepted and confirmed.
Full payment must be made at the time of ordering. We accept most major credit and debit cards, and you will be prompted to provide your payment details during checkout. Payment processing is handled securely, using encrypted payment gateways. Orders will not be fulfilled until payment has cleared in full.
Should any payment fail or be reversed, Flowers Gerrards Cross reserves the right to cancel the relevant order and withhold delivery.
Flowers Gerrards Cross offers delivery throughout Gerrards Cross and adjacent towns. Delivery charges, if applicable, are displayed clearly during the order process and at checkout.
Standard delivery is available during our normal business hours, excluding Sundays and public holidays (unless otherwise stated). We make every effort to deliver on the requested date. However, during peak periods or in exceptional circumstances (e.g., adverse weather), delivery times may be extended. We recommend placing orders as early as possible, especially for significant occasions.
It is the customer’s responsibility to provide accurate recipient details and delivery address. If incorrect information is supplied, deliveries may be delayed or may not reach the intended recipient, for which Flowers Gerrards Cross accepts no liability. In cases where delivery cannot be completed, we will attempt to contact you to rearrange delivery at the next available opportunity, which may incur an additional charge.
If you wish to cancel your order, you must notify us as soon as possible. We are able to cancel your order and issue a full refund provided that the order has not yet been prepared or dispatched for delivery. Once preparation of your flowers has commenced, cancellation may not be possible, and any refund or amendment will be at our sole discretion.
For orders scheduled for same-day delivery, cancellations or changes must be requested within 30 minutes of placing the order. Cancellations for future-dated orders should be made at least 24 hours before the scheduled delivery date. Please have your order details available when requesting a cancellation or amendment.
If a refund is approved, it will be processed to your original method of payment within seven working days. Please note that refunds for special or bespoke orders may be subject to deductions for non-recoverable costs.
Due to the perishable nature of flowers, returns are generally not accepted. However, if you are unsatisfied with the quality or condition of your flowers upon delivery, please contact us within 24 hours of receipt with a clear description and, if possible, photographic evidence of the issue. We will review your complaint and, if it is upheld, offer a replacement or refund at our discretion. Our priority is customer satisfaction within our Gerrards Cross community.
Customer information collected during the order process is used solely for the purpose of fulfilling orders and managing customer relationships. All personal data is processed securely and in accordance with applicable UK data protection law. Your contact details may be used to provide updates relating to your order, but will not be shared with third parties for marketing purposes.
Flowers Gerrards Cross takes all reasonable care in the preparation, arrangement, and delivery of your flower order. However, we accept no responsibility for:
Our liability to you in connection with any order will not exceed the total price paid for the products ordered. We shall not be liable for any indirect, special or consequential loss or damage arising out of or in connection with the provision of our flower delivery service.
Flowers Gerrards Cross shall not be liable for any failure or delay in performing our obligations where such failure results from circumstances beyond our reasonable control. These include, but are not limited to, acts of nature, government actions, strikes, supply chain disruptions, and local or national emergencies.
All content, images, logos, and text on the Flowers Gerrards Cross website remain the exclusive property of Flowers Gerrards Cross. No part of the website or its content may be copied, reproduced, or used for commercial purposes without our express written consent.
We reserve the right to update or modify these terms and conditions at any time. Changes will take effect immediately upon being updated on our website. It is the customer’s responsibility to review the terms prior to each order. Continued use of our services constitutes your agreement to the latest terms.
These terms and conditions and any disputes or claims arising from or connected to them are governed by and construed in accordance with the laws of England and Wales. By placing an order with Flowers Gerrards Cross, you agree to submit to the exclusive jurisdiction of the English courts.
For questions relating to these terms and conditions, your order, or our flower delivery service in Gerrards Cross and surrounding areas, please refer to our website’s contact page or use any available secure messaging service to reach our customer care team. We are committed to providing clear, helpful support to our valued customers in Gerrards Cross and the local area.
These terms and conditions apply to all online flower orders placed for delivery within Gerrards Cross and the adjacent communities. By using our website and purchasing from Flowers Gerrards Cross, you confirm your acceptance of these terms of service.
Thank you for choosing Flowers Gerrards Cross as your trusted florist for online flower delivery in Gerrards Cross and surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Gerrards Cross, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Gerrards Cross.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
